Current Article

J.D. Power: Longer mortgage processing times cause lower satisfaction rates

Longer processing times for mortgages is driving down customer satisfaction rates, according to a J.D. Power and Associates survey released Thursday.
The study found that as the origination processing times increased in 2010, up to 52.1 days from 46.9 days in 2009, customers became less satisfied with their banks. The customer satisfaction index decreased to 734 [...]

 J.D. Power: Longer mortgage processing times cause lower satisfaction rates

 J.D. Power: Longer mortgage processing times cause lower satisfaction rates
HousingWire

Trackback URL

Post a Comment